Refund policy

At Dojmo, customer satisfaction is important to us. If you are not completely happy with your purchase, we offer a simple and transparent return and refund process. 

1. Return Window

We offer a 30-day return period, meaning you have 30 days from the date of delivery to request a return.

  • Requests made after this period may not be accepted

  • The return request must be submitted before sending the item back

Clear return timeframes are required for transparency and are standard in e-commerce policies

2. Eligibility for Clothing Returns

To qualify for a refund, clothing items must meet the following conditions:

  • Items must be unworn, unwashed, and unused

  • All original tags, labels, and packaging must be intact

  • Items must be in resellable condition

Returns that do not meet these conditions may be rejected.

3. Non-Returnable Items

The following items are not eligible for refunds:

  • Worn, washed, or damaged clothing

  • Items without original tags or packaging

  • Final sale or discounted items (if clearly marked at purchase)

  • Items returned after the 30-day period

4. How to Request a Return

To start a return:

  • Email:  info@dojmo.com

  • Include your order number and reason for return

If your request is approved:

  • You will receive return instructions and the return address

  • Items sent without prior approval will not be accepted

5. Damaged or Incorrect Items

If you receive:

  • A defective item

  • A damaged product

  • The wrong item

You must contact us within 48 hours of delivery with details and photos if possible.

We will review the issue and offer:

  • A replacement, or

  • A full refund at no additional cost

6. Return Shipping Costs

There is No return Cost.

7. Refund Processing

  • Returned items are inspected within 7 business days after arrival

  • If approved, the refund is issued to the original payment method

After processing:

  • It may take 14 business days for the refund to appear in your account, depending on your bank or payment provider

8. Orders in Transit

  • Orders that have already been shipped cannot be canceled or refunded

  • You must wait until delivery and then request a return within the 30-day period

9. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account

  2. Contact your payment provider

  3. If the issue continues, contact us for assistance

10. Contact & Business Information & Refund Address

For any questions regarding billing or payments, please reach out to us using our official business details:

  • Inside EU Return Address
    Legal Business Name:     Masud Trading

  • Business ID: FI3417453-5

  • Business Address: Peltolankatu 5 D 65 80220 Joensuu Finland

  • Email: info@dojmo.com 

  • Phone : +358 449619793

    Return Address United States :

    901 Ridge Rd
    Wilmette, IL 60091
    United States
    Phone: +1 (773) 414-9760

Response Time: 24/7 Support