Privacy Policy

Personal Information We Collect
“Personal information” refers to data that identifies or can reasonably be linked to you. Depending on how you interact with our Services and where you live, we may collect information such as your contact details (including your name, phone number, email address, billing and shipping addresses), your financial and payment information (such as credit or debit card details, payment confirmations, and transaction history), your account information (including usernames, passwords, preferences, and settings), and your transaction activity (such as items viewed, added to cart, purchased, exchanged or returned). We also collect information from your communications with us, device information including IP address and browser details, and usage information about how you navigate and interact with our website.

Sources of Personal Information
We may collect personal information directly from you when you create an account, place an order, browse the website, or contact us. Information may also be collected automatically through cookies and similar technologies that track how you use the Services. In addition, we receive information from our service providers who perform tasks on our behalf, and from partners or third parties who help support our marketing, analytics, or operational functions.

How We Use Your Personal Information
We use your personal information to provide, manage, and improve the Services, including processing payments, fulfilling orders, arranging shipping, handling returns, maintaining your account, and customizing your shopping experience. We also use your information for marketing and advertising purposes, including sending promotional messages and displaying personalized ads. To ensure safety and reliability, we use your information to authenticate accounts, detect and prevent fraud, and maintain secure Services. We may contact you for customer support, respond to inquiries, and maintain our relationship with you. Additionally, we may process information when required by law, such as responding to valid legal requests or enforcing our policies.

How We Disclose Personal Information
We may disclose your information to Shopify, which powers our store and processes data to help deliver and improve the Services. We may share information with service providers such as payment processors, shipping carriers, cloud storage providers, and analytics partners. Information may also be shared with business and marketing partners for advertising purposes, or with your consent when you use social media logins or request specific interactions. We may disclose information with our affiliated companies, and in situations involving mergers, business transfers, or legal obligations.

Relationship with Shopify
Because our store is hosted by Shopify, your information is shared with and processed by Shopify to operate, maintain, and improve the Services. Shopify may also use information from your activity across multiple stores for analytics and enhanced platform features. For more details on Shopify’s data practices, you may refer to the Shopify Consumer Privacy Policy.

Third-Party Websites
Our Services may link to external websites that are not operated by Dojmo Shop. We are not responsible for the privacy practices, content accuracy, or security of any third-party websites. You should review the privacy policies of these websites before sharing your information.

Security and Retention of Information
Although we take measures to protect your data, no system is completely secure. Information sent over the internet may not always be fully protected. We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as maintaining your account, providing Services, complying with legal obligations, or resolving disputes.

Your Rights and Choices
Depending on your location, you may have rights such as accessing the personal information we hold about you, requesting its deletion, correcting inaccurate details, receiving a copy of your data, or opting out of certain data-sharing or targeted advertising practices. You may also adjust your communication preferences, including unsubscribing from promotional emails. We may need to verify your identity before processing these requests.

Complaints
If you have concerns about how we handle your personal information, you may contact us directly. Depending on applicable laws, you may also have the right to appeal a decision or lodge a complaint with your local data protection authority.

International Transfers
Your personal information may be transferred or stored outside your country. When transferring data from the EEA or the UK, we rely on legally recognized mechanisms such as Standard Contractual Clauses to ensure adequate protection.

Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in law, business practices, or how we operate the Services. Updated versions will be posted on this page with a revised “Last Updated” date, and additional notice will be provided when legally required.