Cancel Policy

Cancellation Policy – Masud Trading

At Masud Trading, we understand that plans can change. This Cancellation Policy explains when and how you can cancel an order placed on our website.

Order Cancellation Window

You may request to cancel an order within 30 minutes of placing it, or before the order begins processing, whichever comes first.
To request a cancellation, please contact us as soon as possible at [your email].

Orders That Have Already Shipped

Once an order has been shipped, it cannot be canceled.
If your order has already been dispatched and you no longer wish to keep the item, you may be eligible to return it in accordance with our Return & Refund Policy after delivery.

I Have Not Received My Order Yet. Can I Cancel It?

If your order has not yet shipped, cancellation may be possible depending on the processing status.
If the order has already shipped but not yet delivered, cancellation is not possible. In this case, you may initiate a return after receiving the item, subject to our Return & Refund Policy.

Can I Cancel or Modify My Order?

• Cancellation requests are accepted if the order has not yet been processed for shipping.
• If the order is still processing, we may be able to cancel it.
• If the order has been processed but not shipped, we may be able to modify the shipping address without canceling the order.
• If the order has already shipped, cancellation or modification is not possible.

We recommend contacting us as soon as possible for any changes.

Contact Us

Physical Address:
c/o Masud Parves, Peltolankatu 5 D 65, 80220 Joensuu, Finland

Email: support@dojmo.com
Phone: +358465383157

Business Hours:
10:00 AM – 5:00 PM (EET)
Monday – Friday

Refunds for Canceled Orders

For approved cancellations, refunds will be processed within 7 business days after confirmation.
Refunds are issued to the original payment method used at checkout.
Processing times may vary depending on your payment provider.