Payment Policy

Welcome to Dojmo. We are committed to providing secure, transparent, and reliable payment processing. This Payment Policy outlines our accepted payment methods, billing practices, and important financial information.

  1. Accepted Payment Methods

We offer a variety of trusted and secure payment options:

  • American Express (AMEX)

  • Apple Pay

  • Google Pay

  • Mastercard

  • Maestro

  • PayPal

  • Shop Pay

  • UnionPay

  • Visa

All payments are processed through secure and trusted payment gateways.

  1. When You Are Charged

Your payment is charged immediately at the time of order placement. Once your payment is successfully authorized, you will receive an order confirmation email containing your receipt and order details.

  1. Taxes, Currency & Duties

  • Currency: All transactions are processed in EUR (€).

  • VAT (EU Customers): We do not charge VAT separately. All prices shown on our website are final and already include any applicable VAT, in accordance with EU regulations.

  • Import Duties (Non-EU Customers): Orders shipped outside the European Union may be subject to customs duties or taxes, determined by your local authorities. These charges are the responsibility of the customer.

  1. Payment Security

We take your security seriously:

  • All transactions are protected using SSL (Secure Socket Layer) encryption

  • Payments are handled by PCI-compliant payment providers

  • We do not store or access your full card details

  1. Failed Transactions

If your payment fails, please ensure:

  • Your billing information is correct

  • Sufficient funds are available

If the issue continues, please contact your bank or our support team.

  1. Refunds & Cancellations

  • Cancellations: Orders can only be canceled before they have been processed for shipping. Once dispatched, please refer to our Refund & Return Policy.

  • Refunds: Approved refunds will be issued to the original payment method. Please allow up to 14 business days for the refund to appear in your account, depending on your bank or payment provider.

  1. Contact & Business Information

For any questions regarding billing or payments, please reach out to us using our official business details:

Dojmo
Business Information:
Business Name : Masud Trading

Business ID : FI3417453-5

Address :  Peltolankatu 5 D 65 80220 Joensuu Finland

Phone : +358 449619793

Email : info@dojmo.com

Response Time : 24/7 Support