FAQs – Dojmo

You have 30 days from the date your order is delivered to request a return. The item must be unused, in its original packaging, and accompanied by your order number or confirmation email.

Shipping is Completely Free on all orders — no hidden fees. Orders are processed within 1–2 business days and delivered within 6–12 business days.
Total Delivery Time: 7 –14 business days

Contact us within 7 days of delivery at info@dojmo.com with your order number and photos of the issue. We will arrange a free replacement or full refund at no cost to you.

Once we receive and inspect your returned item, your refund will be processed within 14 business days back to your original payment method. You'll receive a confirmation email when it's done.

Yes — orders can be canceled within 24 hours of purchase. Email info@dojmo.com with your order number as soon as possible. If the order has already been processed or shipped, cancellation may no longer be possible.

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